Use this information to improve productivity across organizations

This regularly updated section of the site contains white papers and other resources you may find useful for our shared quest: continuously improving connections among people and processes across organizational boundaries.  This includes:

We want this site to be of value to you.  Please suggest information to add or a topic for a white paper you'd like to see.  We also accept white papers from you if the topic relates to our focus; credit is given, including links, if appropriate.  Contact us if you have something to offer.


"Principal Tip"

A Tip from Our Principal Consultant

A big mistake organizations make in redesigning processes is to emphasize handoffs between organizations and miss careful definition of the roles (not positions) involved in the process.  People make the difference.


A tip from another source

This CIO Magazine article is mostly the words of Mark Shuttleworth and things he's learned about organizational change.  Good things to remember.